Refund policy

Return & Refund Policy

Last Updated: June 26, 2026

At DAN, customer satisfaction is important to us. If you experience any issues with your order, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

Due to the nature of fragrance products and for hygiene and quality assurance reasons, we do not accept returns or exchanges on products that have been opened, used, or tampered with.

A return or replacement may be approved only if:

  • You received the wrong product.

  • Your order arrived damaged during transit.

  • You received a defective product.

  • You received an incomplete order.

Reporting an Issue

If you receive a damaged, incorrect, or incomplete order, please contact us within 24 hours of receiving your package.

To help us resolve your request quickly, please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Claims submitted after 24 hours may not be eligible for replacement or refund.

Return Conditions

If a return is approved:

  • The product must be unused and in its original packaging.

  • All accessories, promotional items, and packaging must be included.

  • The product must be returned in the same condition in which it was received.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another mutually agreed payment method.

Refund processing times may vary depending on the payment method and financial institution.

Replacement Policy

Where appropriate, DAN may offer a replacement instead of a refund for damaged, defective, or incorrectly shipped products.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfume bottles

  • Products with broken seals not caused during shipping

  • Products damaged due to misuse, negligence, or improper storage

  • Orders returned without prior approval

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page. We will be happy to assist you.

Thank you for choosing DAN. We appreciate your trust and are committed to providing premium products and excellent customer service.